Customer Service

Contact us:

Customer Service Hours
8.00 AM to 4:30 PM, GMT
Monday through Friday
info@ecraftdesigns.com
Phone: 805.228 4667

 

We want you to be happy with the products that you purchase from Elizabeth Craft Designs, Inc. Please call or email us within 30 days of your ship date and we will discuss the situation and the available options. If the return is due to an error we made we will make the corrections needed. If it is simply an item you don't want, it will be your responsibility to return the item at your cost for a refund or exchange.  However, you must first have authorization - please contact us.

Please understand that our return process is a bit more rigid than the big discount stores. We work hard to offer and deliver quality products and expect that our customers will work with us to resolve problems in a manner that is fair to both of us.

 

Elizabeth Craft Designs, Inc. offers the following Returns Policy:

We happily accept returns or exchanges on defective merchandise. Due to high shipping costs and inventory management, there is a 15% restocking & processing fee for all returns and cancellations. The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment as we are unable to make modifications once your order has been placed. 

For defective merchandise, we have a 60-day period after the order is received that we will accept and refund defective merchandise. Please contact customer service for return/refund options. Please note, we cannot refund items found defective or damaged after the initial 60-day period. Damaged packages would require detailed pictures of the packaging and damaged items so that we may make a claim with the carrier.

For non-defective merchandise, the items must be returned in the original packaging unaltered and/or tampered with and in resalable condition.  All requests must be made within 30 days of receipt of merchandise.  Any and all damages not reported prior to requesting authorization for a return will be the purchaser's responsibility and may be subtracted from the total refund amount.  Please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed. Elizabeth Craft Designs, Inc. is not liable for any damages and/or losses in transit to our warehouse.  Please include a detailed summary inside the package or copy of email correspondence regarding the authorization, to include invoice number and reason for return.